{"count":2,"leads":[{"id":2,"timestamp":"2026-10-29 22:43:26","call_sid":"UNKNOWN_SID","caller_from_number":"+16892490957","caller_name":"Nicolas","caller_phone":"+16892490957","service_address":"284 Michigan Avenue, Kissimmee, Florida","system_type":"fire_alarm","issue_description":"Fire alarm is beeping constantly and cannot be silenced.","reason_for_call":"Fire alarm is beeping constantly and cannot be silenced.","urgency":"normal","language":"en","summary":"Caller Nicolas reported that the fire alarm at 284 Michigan Avenue is constantly beeping and cannot be silenced. A service supervisor will contact him to coordinate a technician.","transcript_json":"[{\"role\": \"assistant\", \"content\": \"Thank you for calling Alarmtronics. I am your virtual receptionist. Could you please provide your name and tell me what issue you are experiencing with your alarm system today?\"}, {\"role\": \"caller\", \"content\": \"Hey, my name is Nicolas. I have a problem with my fire alarm. It's beeping all the time. I can't silent.\"}, {\"role\": \"assistant\", \"content\": \"Got it, Nicolas. What is the street address of the property where the alarm is located?\"}, {\"role\": \"caller\", \"content\": \"Is 284 Michigan Avenue, Kissimmee, Florida\"}, {\"role\": \"assistant\", \"content\": \"Thank you. And what is your best callback phone number?\"}, {\"role\": \"caller\", \"content\": \"E68211356\"}, {\"role\": \"assistant\", \"content\": \"Thank you, Nicholas. I have logged your service ticket for 284 Michigan Avenue. Our service supervisor will review the details and contact you to coordinate a technician. Have a wonderful day, goodbye!\"}]","duration_seconds":59.8124897480011,"transcript":[{"role":"assistant","content":"Thank you for calling Alarmtronics. I am your virtual receptionist. Could you please provide your name and tell me what issue you are experiencing with your alarm system today?"},{"role":"caller","content":"Hey, my name is Nicolas. I have a problem with my fire alarm. It's beeping all the time. I can't silent."},{"role":"assistant","content":"Got it, Nicolas. What is the street address of the property where the alarm is located?"},{"role":"caller","content":"Is 284 Michigan Avenue, Kissimmee, Florida"},{"role":"assistant","content":"Thank you. And what is your best callback phone number?"},{"role":"caller","content":"E68211356"},{"role":"assistant","content":"Thank you, Nicholas. I have logged your service ticket for 284 Michigan Avenue. Our service supervisor will review the details and contact you to coordinate a technician. Have a wonderful day, goodbye!"}]},{"id":1,"timestamp":"2026-10-29 22:16:25","call_sid":"UNKNOWN_SID","caller_from_number":"+16892490957","caller_name":"Nicolas","caller_phone":"+16892490957","service_address":"4616 Terry Town Drive","system_type":"burglar_alarm","issue_description":"Keypad is beeping and the caller cannot arm or disarm the system.","reason_for_call":"Keypad is beeping and the caller cannot arm or disarm the system.","urgency":"urgent","language":"en","summary":"Nicolas called regarding a keypad issue at 4616 Terry Town Drive where the system is beeping and cannot be armed or disarmed.","transcript_json":"[{\"role\": \"assistant\", \"content\": \"Thank you for calling Alarmtronics. I am your virtual receptionist. Could you please provide your name and tell me what issue you are experiencing with your alarm system today?\"}, {\"role\": \"caller\", \"content\": \"My name is Nicolas. And I having troubles with my keypad is beeping and I can't arm and disarm my system.\"}, {\"role\": \"assistant\", \"content\": \"Got that, Nicolas. What is the address of the property where the alarm is located?\"}, {\"role\": \"caller\", \"content\": \"Is 4616 Terry Town Drive\"}, {\"role\": \"assistant\", \"content\": \"Thank you. And what is your best callback phone number?\"}, {\"role\": \"caller\", \"content\": \"E6A92490957\"}, {\"role\": \"assistant\", \"content\": \"Thank you, Nicolas. A technician has been dispatched for 4616 Terry Town Drive and will call you shortly. Have a great day!\"}]","duration_seconds":55.80162453651428,"transcript":[{"role":"assistant","content":"Thank you for calling Alarmtronics. I am your virtual receptionist. Could you please provide your name and tell me what issue you are experiencing with your alarm system today?"},{"role":"caller","content":"My name is Nicolas. And I having troubles with my keypad is beeping and I can't arm and disarm my system."},{"role":"assistant","content":"Got that, Nicolas. What is the address of the property where the alarm is located?"},{"role":"caller","content":"Is 4616 Terry Town Drive"},{"role":"assistant","content":"Thank you. And what is your best callback phone number?"},{"role":"caller","content":"E6A92490957"},{"role":"assistant","content":"Thank you, Nicolas. A technician has been dispatched for 4616 Terry Town Drive and will call you shortly. Have a great day!"}]}]}